We promise to refund or exchange any items that you are not completely happy with providing you return it to us in saleable condition with all labels attached by post within 14 days of receiving your order.

Please note made to order items cannot be refunded or exchanged due to them being made to fit - this does not affect your statutory rights.

Refunds will be credited to your original method of payment and can take upto 14 days to clear.


Please contact butterfly before returning any garment on:

customerservice@butterfly-online


WE ALSO REFUND ANY SALE ITEMS AS LONG AS THEY ARE ALSO RETURNED WITHIN 14 DAYS OF ARRIVAL AND IN SALEABLE CONDITION


PLEASE NOTE.

We advise all customers to use a postage service that comes with full tracking upto the point of delivery to ensure safe delivery. Unfortunately we will not be held responsible for any missing parcels. We suggest using Hermes - click to go direct to Hermes website.

We do not refund any return postage costs.